Time to Design Your Fisker Ocean

Fisker lets customers know it’s time to design their Fisker Ocean while sending out loads of sequence numbers to Ocean One customers.

Today, Fisker appears to be pretty busy at the moment. The company is in the process of confirming orders with Fisker Ocean customers, sending out sequence numbers, and resolving tech issues. We received an email from Fisker asking us to confirm our order by signing into our Fisker account. If you recall, we pre-ordered a second Fisker Ocean, the Sport trim, in August 2022. It appears Fisker is doing this for a lot of customers, possibly for every Fisker Ocean trim including Sport, Ultra, and Extreme.

New Fisker Website Features

This is made possible in part by new website updates, which launched on Thursday evening. Fisker launched a lot of new enhancements. Some of them are pretty cool too. The company launched a trade-in estimator where you can enter your Vehicle Identification Number and mileage to get an instant trade-in price. The company also provides some hints at financing a Fisker Ocean using Fisker Finance. It allows customers to select their credit rating and term of loan, which provides APR and a more detailed estimated monthly payment. Rates haven’t gone up much since we tried calculating our monthly car payment with a rate of 6.24%. While we love the latest updates, they’ve apparently come with some tech issues.

Confirm Your Order in Your My Fisker Account

In the rest of the article below, we detail our experience of confirming our Fisker Ocean Sport trim, the issues we are facing, and some good news! Let’s get started with the email we received to confirm our order. The email we received yesterday morning, titled “It’s Time to Design Your Fisker Ocean” was pretty cool to receive. It tells us to click the ‘Get Started’ button. Then, follow the prompts to confirm our trim, configure our vehicle, and estimate our price. We’ve included the text from the entire email below in case you haven’t received it yet.

In Fisker’s Words…

Hello Sean,

Thank you for placing your Fisker Ocean order with us. We're ready for you to confirm your order.

To confirm your order, please sign into your account and view your My Fisker profile. Click the Get Started button and follow the prompts to confirm your trim, configure your vehicle, and estimate your price.

Access to the My Fisker section is only available on desktop browsers. Mobile web and app functionality will be implemented soon.

Additional Updates Regarding Your Order

Securing your order today requires no additional money down, but please note that before your Build Lock date, a total non-refundable deposit of $1,000 per vehicle ordered will be required.

An additional non-refundable deposit of $750 for your first vehicle
An additional non-refundable deposit of $900 for your second vehicle
Trim Priority

Fisker plans to prioritize the production and delivery of Ocean One and Extreme trim orders in 2023, with any additional capacity allocated to the Ultra and Sport orders.

Fisker Finance℠*

Closer to your vehicle delivery day, you will be offered the option to apply for financing using Fisker Finance℠, our convenient digital financing platform. Fisker Finance℠ provides competitive and personalized financing offers to well-qualified applicants for purchasing their Fisker Ocean and factory-installed accessories.

Let’s Get Started

After visiting the Fisker site, we logged into our account. Then, we clicked the orange ‘Get Started’ button. You’ll see a screen that says, “Welcome. Let’s get started. In a few short steps you will configure, secure, and convert your current Fisker Ocean reservation into an order.” You will then see two options including ‘Yes, I want to continue with my trim’ and ‘I’m interested in other trims’ buttons. We chose to continue with our Ocean Sport trim.

Note: This is in addition to our Fisker Ocean One order. You’ll see in the screenshot below two Fisker Ocean orders and one Fisker PEAR order.

Loading the Configurator…

Then, we were taken to the loading screen for the Fisker Ocean Configurator. It rapidly loads to 90%, then we see the screen below that says, “Loading Configurator…”. Sadly, for now, this is the end of trying to confirm our Fisker Ocean Sport. This is the farthest we’ve gotten so far with over a dozen tries. We’ve been at this for over 24 hours now. We really want to confirm our Fisker Ocean Sport order, but can’t do it for whatever reason. We reported these issues to Fisker’s support team. They are looking into it.

Review Order

The configurator now loads, and we can see our Fisker Ocean Sport. We’ve went with all the standard features, since this is our second Ocean order. This means we’ve chosen Great White exterior, Black Abyss interior, and 20″ AeroStealth wheels, which comes to $37,499 in the new estimator.

Confirm Order

Then, we pressed the ‘Confirm My Order’ button. At that point a modal window appears, that says, “You’re almost there.” Fisker informs us that “No additional money is required at this time.” They also state, “The remaining balance of your $1,000 deposit per vehicle ordered will be required at Build Lock.” We then pressed ‘Confirm’.

Order Confirmation

We were then taken to what appeared to be a confirmation screen. It had confetti on it, but no text. After waiting on this page for a few minutes we pressed the My Fisker button.

My Fisker Shows Correctly

Lastly, when we returned to the My Fisker management hub it we can see our second Fisker Ocean order for the Sport trim as confirmed. This order now shows the upcoming step with “Build Lock”, where we will have to pay the additional deposit. At that time our Ocean Sport order will be sent to Fisker’s manufacturing partner like our Ocean One order.

As the saying goes, never give up! Our latest attempt this morning clearly worked. Fisker’s tech team must have been working hard over the weekend. To them, we give thanks! As you can see, we successfully confirmed our Ocean Sport pre-order. We did this using a MacBook Air/Chrome (Incognito). We’re pleased the site is working now.

Server Errors

We’ve confirmed we’re not the only one experiencing issues on the Fisker website. For instance, some customers like us keep receiving either 500 or 504 errors, which are ‘internal server errors’ and ‘timeout server errors’. The latter error states: We can’t connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.

Since we’ve already contacted the company, the next best thing we all can do is to try again later. Just know, Fisker is aware of the issues and is looking into them. One suggestion, since the Fisker site and app is utterly slow at times. (We’re probably not the only one that notices this too.) The site appears to be timing out from too many requests. Fisker should immediately throw more hardware (e.g., servers) at the problem until customers stop seeing server errors. Since the site is hosted in the cloud it shouldn’t be too difficult to spin up some new server instances to mitigate the issues. Then, the Fisker tech team can fix issues in the code and/or configuration to make the site more performant.

More Sequence Numbers

Let’s end this on a positive note. We were pretty excited when we received our Fisker Ocean One sequence number. There are now loads of people as of this morning that are probably pretty excited! It appears Fisker is sending out new sequence numbers today. Most Fisker Ocean One customers that locked their build earlier this week on February 27th have received their sequence numbers. For example, we’ve seen all sorts of sequence numbers posted to Fiskerati Forums. We’ve seen ten posted so far including #1035, #1059, #1157, #1450, #1455, #1590, #1793, #1950, #2300, and #2594.

Each Fisker Ocean One electric SUV will be numbered in a series from #1 through #5,000. The first 5,000 Fisker Ocean Ones are a limited edition series with special features. If you recall, our Fisker Ocean One will be number 0469 of 5,000. Once Fisker builds these launch vehicles they will begin production on the Ocean Extreme, Ultra, and Sport trims in that order. However, as noted above, when confirming your Sport or Ultra order, Fisker will give you a chance to upgrade your trim. For instance, all you have to do is click the ‘I’m interested in other trims’ button and you can select a higher trim level. Until then, good luck!

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