Your Fisker Ocean will be serviced and maintained by Fisker service partners at special service centers or by mobile technicians.
Today, we’re going to tell you everything you need to know about Fisker Ocean service and maintenance. Let’s begin with some background. The Fisker Ocean is backed by an industry leading warranty. Fisker offers a basic warranty of 6 years or 60,000 miles, whichever comes first. This is important because it alone should give you peace of mind to pre-order or purchase a Fisker Ocean when you’re invited.
Furthermore, each Fisker Ocean is built by Fisker’s manufacturing partner Magna Steyr. This too is important because each vehicle will be built with this high-quality vehicle manufacturer. If you aren’t familiar with Magna, they build the BMW 5 Series, Jaguar E-Pace, and Mercedes G-Class to name a few. With high-quality manufacturing, comes less service calls for Fisker. At some point, you’ll be able to visit a Fisker Experience Center to see the vehicle quality first-hand.
However, Fisker has you covered in the event issues do arise with your electric SUV. You’re probably wondering how to take advantage of the warranty should anything happen to your Fisker Ocean? Now, let’s talk about how Fisker service and maintenance will work.
New Approach to Service and Maintenance
Maintenance and service is an important part of owning a vehicle. The good news is that Fisker plans to leverage its asset light operating model. The company will offer you a new approach to vehicle service and maintenance. Fisker will do this with less required infrastructure and higher efficiency. As a result, the company aims to provide a higher level of customer satisfaction. In order to do this, Fisker has partnered with select service providers such as Bridgestone. Yes, the company who makes tires for the Fisker Ocean will offer up their existing locations for service. However, we believe Fisker will also leverage Cox Automotive for their mobile service technicians.
Scheduling Fisker Ocean Service and Maintenance
As we mentioned, you will use the Fisker Flexee app to schedule service and maintenance as needed for your Fisker Ocean. Your Fisker Ocean is designed to have no first mandatory service.
Service on your Fisker Ocean will be needed for mainly two reasons. Firstly, when you notice something needs to be fixed. You can schedule service as needed. Secondly, when a fault shows up in the on-board diagnostics computer.
Your Fisker Ocean will be smart. It will gather and share information through its on-board diagnostics and wireless connectivity. Fisker intends to use the Fisker Ocean’s onboard computers to log usage data for each electric vehicle sold to enhance the ownership experience. For example, the Fisker Ocean will collect info such as charge time, battery usage, mileage, and driving behavior.
All of this data will help Fisker and service technicians with vehicle diagnostics, repairs, and maintenance. Basically, your Fisker Ocean will proactively identify electric vehicle maintenance needed before issues arise. This will allow Fisker to provide cost-saving preventative maintenance on your Fisker Ocean.
Nearby Service Locations
Regardless of why your electric vehicle needs service, Fisker will pick up your Fisker Ocean at your preferred location at an agreed upon time. For example, your Fisker Ocean electric SUV could be collected from your home, work, or some other specified location. It will then be brought to a nearby service center.
Like Germany and France, it’s possible that Fisker will leverage Bridgestone throughout the United States, which operates more than 2,200 retail locations under several brands. The main brand you are probably most familiar with in the US is Firestone Complete Auto Care.
Across Europe, Bridgestone has hundreds of service locations. For example, they have 300 Pitstop and Reiff-ABS service locations in Germany and 450 Speedy service locations in France. These will be the locations used to service your Fisker Ocean if you’re in one of these countries. Fisker has partnered with Mekonomen for service in Denmark, Norway, and Sweden.
Once your Fisker Ocean is serviced, it will be brought back to you at an agreed upon time and place. Eventually, Fisker wants to further improve upon the customer experience by conducting pick up and delivery without you being physically present. In order to do this, you will provide Fisker with a digital key and a location map to collect your vehicle.
Now, you’re probably wondering if you don’t have a service location nearby. Good news, Fisker also has you covered if you’re not located close by a service center. In this case, Fisker will offer you mobile technicians to service your Fisker Ocean. The mobile technicians will come to your preferred location at an agreed upon time. This new approach avoids you having to visit a dealerships, which for some is a major hassle. We believe Fisker will be leveraging their relationship with Cox Automotive for mobile service technicians.
Fisker Owned Locations
In the event the vehicle you receive is a lemon, Fisker has your back. This is a worst-case scenario. We don’t foresee this happening. However, we wanted to bring it up to cover our bases. In the event it does, Fisker plans to setup several company-owned service locations. These will be used for more technically challenging vehicle issues. For example, maybe one of the motors in your Fisker Ocean malfunctions, or the battery becomes damaged for some reason. Your vehicle would be picked up and brought to one of these strategically located facilities.
Fisker will not be constructing dealerships, rather Experience Centers. Legacy automotive companies built out dealerships. This is not the desired customer experience.
However, the company will offer you the service and maintenance your Fisker Ocean needs using select service partners. Fisker says several of its partners have already built out their service centers to support electric vehicles.
With this new approach, you aren’t required to visit a service center. As a result, Fisker will offer you a better, faster, and more convenient service experience.
Fisker Ocean Owner Meetups
Join fellow Fisker Ocean owners and enthusiasts at local meetups next month https://fiskerati.com/meetup/!
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